When should I call technical support?

Call technical support when any of these situations exists:

1. You cannot connect to the service or stay connected.
2. You can connect to the service, but are unable to surf the Internet or send/receive e-mail.

All other concerns can be handled via e-mail to customercare@connectnc.net

Telephone technical support is not an alternative to computer training. There are a number of local consultants who can train you in your home or you can take one of the free classes offered at ConnectNC.

Our technical support is not allowed to help you with issues not directly related to your Internet connection (for example, printing, sound or software applications other than Netscape, Internet Explorer and mail programs).

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Is there an acceptable use policy?

Yes, there is an acceptable use policy located here.  Violations of the policy can result in termination of your account.

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How can I tell if I have an obsolete version of Windows?

1. Click Start
2. Click Settings
3. Click Control Panel
4.DoubleClick System
5. Listed is the current operation system installed.

Windows Version : Obsolete Date
Windows/MS-DOS Bundle : 01-Jul-1999
Windows 1x through 3x : 31-Dec-2001
Windows for Workgroups (WFW) : 31-Dec-2001
Windows 95 : 31-Dec-2001
Windows 95 Plus Pack : 31-Dec-2001
Windows 98 : 30-Jun-2003
Windows 98 Second Edition(SE): 30-Jun-2003
Windows NT 3.5x Workstation : 31-Dec-2001
Windows NT 4.0 Workstation : 30-Jun-2003

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How can I get in touch with a live technical support person?

You may telephone 1-866-234-4883 24 hours a day, 7 days a week.
If your issue isn't time sensitive, you may send e-mail to customercare@connectnc.net any time. Those messages are replied to during regular business hours.

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Can I use Instant Messenger on your service?

YES! All you need to do is download whatever messenger you want to use and set up a username and password for that service, according to their instructions.

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